IT Support (f/m/d)
GLIWA is a worldwide leading provider for timing related analysis and interdisciplinary expert services. With the powerful Analysis Suite T1, we offer the most efficient software-based timing analysis optimization and verification tools for embedded software.
Position Description
As a member of our IT support team you have the responsible task to provide direct support for IT systems to users by phone and ticketing.
- Solve end-user device issues and usability issues.
- Pass on tickets related to administration or development to second-level support.
Qualifications
- Excellence in Windows operating platform. You can install and manage a Windows PC.
- Solid knowledge about Microsoft Office products, including MS365.
- Good knowledge about computer networking, Ethernet and IP addressing, routing, SIP telephony configuration.
- Good knowledge about how a PC works, its essential hardware parts. You can assemble a PC from parts.
- Patience with non-technical people and a problem-solving approach.
- Willingness to travel: GLIWA has two mandatory one-week workshops in Germany per year.
- Rarely there is a need to perform some tasks in one of the offices when it cannot be done remotely.
- Creating documentation suitable for end users.
Benefits
We care for our employees in many different ways. Find out more here.
Contact
Do you have any questions about the position or application? We’d love to hear from you and are looking forward to an email or a call.
+49 881 138522-0
